Return of Hardware

If you want to return or exchange products, you can, as long as we receive them back to our warehouse within 14 days from the date of delivery in a resellable condition*.

The cost of a return will be covered by VAG Manchester in the case of a manufacturing fault or the wrong product has been supplied. Buyers are more than welcome to change their mind in the first 14 days with no explanation required but postage must be covered by the purchaser in this instance.

*Returned products are inspected when we receive them. If a product is deemed to have more use/damage than necessary for determining suitability a fee can be charged to re-stock the item. If the item is damaged beyond repair with clear signs of abuse, the product will be returned to you with no refund.

Return Address

VAG Manchester
1 St Georges Road
Greater Manchester
M14 6SX
United Kingdom

Return of OEM+ Software

We offer a 30 day money-back guarantee which supersedes our stores 14-day return policy.

Any further returns after this time period are down to our discretion and based on the circumstances. If you require a vehicle to be flashed back to stock for any reason please contact us, there is no charge for this procedure.

Can I return an order in person?

Of course, if it is more convenient to drop an order off at our Manchester Centre this is acceptable. This must be completed within 14 days of delivery of the order.

Missing items?

Please contact us if there are any issues with your order. Our team are happy to help!