How do I get started with Klarna?
It’s simple. What’s needed?
- 18 years or over
- A UK bank account
- A UK residential address
Take advantage of Klarna…
- Choose the products you want as usual.
- Decide if you want to pay 14 days/30 days later or over 3 instalments.
- Select ‘Pay later with Klarna‘ at the checkout with one click and no payment details are required. Your order will be dispatched and you will receive an email letting you know how to pay from Klarna directly. Manage your payments on the go with the new Klarna mobile app.
Frequently Asked Questions
1) I have been asked to go to Klarna’s site. Is this right?
If you have chosen to Buy Now, Pay Later then Klarna will send you an email with instructions on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card within 30 days. If you do not pay Klarna within the grace period, late fees may apply.
2) How will I know if my payment goes through?
If you make a card payment during the checkout, you will receive a confirmation email from Progressive Parts confirming your payment has been accepted. If you choose Buy Now, Pay Later with Klarna then you will receive a confirmation email from Klarna with instructions on how to pay within 30 days.
3) Why have I not been offered Buy Now, Pay Later?
The offer to use Klarna’s Buy Now, Pay Later service is automatically generated based on algorithms driven by the information you provide in the checkout on Progressive Parts, including basket value, order history, item availability and more. This is not a credit check
It is also only available to those over 18 years of age. If you are not offered the Buy Now, Pay Later option you can still use the traditional card payment method.
VAG Manchester & Progressive Parts has no control over decisions made by Klarna so if you are not offered the service please take this up with them directly – you can visit their website or call 020 300 50833 Monday – Saturday 9.00 AM – 6.00 PM.
4) Does a credit search take place against me?
No. Neither Klarna nor VAG Manchester run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.
5) Can I pay over longer than 3 months and for higher value products?
This will be a welcome addition very soon… stand by!
6) What should I do if I want to return part or all of my order?
If you are close to your Buy Now, Pay Later due date and within our 14 day return period, you should contact us on [email protected] who will make any necessary adjustments to the statement and provide further help if needed.
7) I have received a statement and I don’t have my goods yet?
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods without prior notification from us please call Progressive Parts on 0161 459 355 or email customer services so we can postpone the date.
8) How long do refunds take?
Refunds can take up to 5 working days.
9) What do I need to provide when I make a purchase?
Just your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
Who are Klarna?
Klarna is one of Europe’s largest banks, providing easy to use payment solutions for 60 million consumers and 70.000 merchants working seamlessly across borders. The company was founded in Sweden 2005 and is today active in 18 markets driven by more than 1500 employees. Klarna offers direct payments, pay after delivery options and installment plans in a smooth and safe one-click purchase experience that lets consumers pay in a simple way when and how they prefer to. The company assumes both credit and fraud risk for merchants and consumers throughout the full customer journey. Klarna wants to be a driving force in transforming retail banking by bringing the customer back into banking.
Progressive Parts in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay later.
- Slice it
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement